WHAT IS THE EXCHANGE POLICY?
Due to all the products are created on-demand, we do not offer the exchange option for all orders. Once you place your order, the item you purchased is created just for you and it can not be re-sell or for any other purposes. Therefore, we suggest that you should check the order’s detail carefully in the confirmation mail we sent after purchase.
If you find any problem, contact us at our email or fan page, and we will change it for you without any additional fee. Please note that we can only make the change for your order within the first 24 hours. After the order is already in the printing process, we can not make the change for it anymore.
However, there might be some mistakes we made that we accidentally sent you wrong/faulty items. If you find that this is not what you ordered, you should send us some pictures that show the problem clearly, and we will arrange a replacement for you which is exactly what you want.
HOW DO I RETURN MY PRODUCTS?
RANCHMAN offers the return option on all orders. If you no longer want your product(s), you can request a refund.
As we created products basing on the orders we received, hence we can only offer 80% refunding value of your order for all refund situations. This 20% amount was cut off regarding the operation fee and transaction cost we have to pay, not including the production cost.
You can contact us and we will give you the address of the factory that produced the item(s) you purchase. You may send the unused item to us at your expense. Once we receive the items, we will grant you an 80% refund in the total value of your order (shipping fee excluded).
Nevertheless, you can not request a refund while the package is in the shipping process. We either accept for a refund when you send us back the item(s) or the item is not in the printing process yet. We do not take responsibility for any unexpected circumstances such as your order being destroyed by weather or the Customs Departments.
If you want to make sure your order will be received, you can choose the Insurance Shipping option. We will send you the order again without any additional fee after you inform us about not receiving your package.
Notice: We can only resolve all kinds of issues if we received your contact within 15 days from the day the package is marked delivered (The delivery time will depend on the date that is stated in the tracking from the courier company's website). After 15 days, we can not give any further assistance to your order.